GLORA

A little help with Glora.

Glora support is provided by Randy Ventures. Email randyventures06@gmail.com for account, subscription, privacy, or website help. Include your username, app version, what you were doing, and any error message. Do not send passwords, verification codes, identity tokens, private Apple keys, card details, or bank credentials.

I purchased but cannot get into the app.

Use Restore Purchases on the paywall or in Settings → Subscription. Check that you are using the Apple account that purchased the subscription. Do not immediately buy again. Sandbox subscriptions renew and expire faster than real subscriptions. Contact us if access still does not return.

How do I cancel or delete my account?

Manage billing through Apple subscriptions. Request deletion in Glora Settings → Delete Account. These are separate actions: deleting your app or account does not cancel billing. If deletion fails, retry or email us. See our Privacy policy for data-retention details.

There is no payment option on my profile.

In My Glora → Payment Links, save and enable a valid Cash App or Venmo handle. Enable public sharing and make sure the treatment is shared and treatable. Visitors choose the amount inside the payment app; private prices are not displayed on the website.

I opened a payment app. Is my treat sent?

No. Complete any payment in that app, then return to Glora. Only select “I sent it” if you actually sent it. The owner can respond Yes or Not yet after checking their own payment app. Glora cannot verify or reverse payments.

My hold expired or I lost my browser session.

Keep using the same browser while treating. Treat continuations last up to 30 days; cookie deletion, expiry, or a security-key change can end access. If you already sent money, check with the recipient before sending again, even if the profile or status is unavailable.

Why did I not get a reminder?

Check Settings → Notifications in Glora for permission and scheduled reminders. Enable notifications in iOS Settings, check the treatment’s due date and lead time, and consider Focus or Scheduled Summary. Use Send Test Reminder, then leave Glora or lock your phone for at least 10 seconds; this tests local reminders, not remote delivery.

How do I hear about a treat?

In version 1.0 build 6 or later, allow notifications and save Treat alerts as enabled in Glora Settings → Notifications. Open Glora while signed in and connected so your device can register. A new sender report (“I sent it”) can trigger a discreet “You have an update in Glora” alert. Tap it to open Activity and check your payment app before confirming. Opening a profile or payment link alone does not trigger an alert. Earlier builds support local reminders only; Glora billing alerts are not enabled. Delivery can be delayed or missed, including while offline, and old events are not backfilled. Activity remains available in the app.

Sign in with Apple or Hide My Email failed.

Hide My Email is supported; you do not need to share your real email address. Retry with a network connection. If it still fails, send us the displayed error code or a screenshot without sensitive information. Do not send identity tokens or sign-in codes.

How do I change the theme or report abuse?

Use Settings → Display → Appearance for System, Light, or Dark. To report a profile or problematic activity, email us with its Glora link and a description. Please avoid forwarding sensitive payment information.